We're hiring a Bespoke & Services Team Lead – Chupi

We're hiring a Bespoke & Services Team Lead

Ireland’s leading luxury technology business Chupi are seeking to expand their exceptional teams and are recruiting for a Bespoke & Services Team Lead to join our Production team.

Here at Chupi, we make every piece of beautiful jewellery right here in Ireland. Our pieces are selected by our clients to mark some of their most precious moments and our made to measure bespoke service is at the heart delivering that exceptional service that we have become known for. We are looking for an inspiring team lead for our busy team of bespoke service executives.

This role will require collaborating with production, care, sales and logistics teams to ensure the efficient flow of product and information between teams and to ensure our clients’ bespoke orders are made to their specifications and delivered on time.

The right candidate will have exceptional organisational and communication skills, a great understanding of customer service, a love for working as part of a fast-paced team and ideally have some experience working in a customer focused production environment.

Key responsibilities:

  • Oversight and management of our bespoke service order book.
  • Preparation & administration of bespoke orders to go to our Goldsmiths.
  • Administration of orders on Inventory system.
  • Pulling & handling components.
  • Customer service Order Liaison where applicable to orders.
  • Actioning customer comments, updates & changes.
  • Quality and final order check in advance of shipping.
  • Lead a small team of Bespoke Service Executives to collaboratively distribute workflow, establish priorities, build processes and ensure the timely and consistent communication flow between executives and their clients.
  • Liaise with our network of external and in house goldsmiths to maintain a timely flow of work.
  • Continuous innovation and improvement of processes to ensure efficient order management.
  • Weekly / Monthly reporting and analysis of work completed, in progress and in queue. Noting & feeding back issues, delays and improvements that can be made.
  • Communication & liaison with Production & Purchasing leads on product and component lead times.
  • Liaising with our Inventory Administration Executive to ensure accurate inventory allocation on bespoke production orders raised across the team.

Experience & Qualifications:

  • 2-3 years experience in luxury production or production services
  • Exceptional attention to detail
  • Exceptional organisational skills
  • Communication and leadership skills
  • Reporting & analytic skills
  • Flexible & innovative
  • A working knowledge of inventory management systems
  • Experience managing a team and multiple schedules
  • Proficient google sheets and/or excel skills (comfortable creating Vlook-up & Pivot tables)

Advantageous but not essential:

  • A working knowledge of DEAR inventory management

      Who we are:

      Described by the Irish Times as one of Ireland’s most loved brands we have taken diamonds into the 21st century. We are a digital first luxury brand operating a borderless business model whilst making each and every piece of our jewellery in Ireland.

      Our business is growing at an exponential rate, with 41 people on the Chupi team we are recruiting for an additional 19 roles across every department of our expanding company and we are only beginning to scratch the surface of our global ambition.

      From a market stall to an international business in just a few years, we are a team with exceptional expertise in technology, luxury, jewellery, marketing, brand and above all people. From luxury sales and marketing to sustainable supply chain development, our people are brilliant, ambitious and committed to our purpose. We have built our business on a culture of kindness, care and constant learning, building a community of support and mentorship within our teams, encouraging achievement through a continuous cycle of innovation, improvement and  an unceasing aspiration for better.

      Come build a brighter tomorrow with us.

      The team:

      • Be part of an internationally focused business where there is huge opportunity for personal growth, including individual budgets for training delivered through a personalised professional development framework.
      • Strong focus on a work/life balance, we don’t believe in the ‘always on’ culture, we prioritise quality over quantity and productiveness over presenteeism.
      • Supportive, inclusive and collaborative open company culture - anyone can lean in and learn from our ambitious and highly motivated team.
      • Sustainability and our corporate social responsibility are at the heart of what we do at Chupi. Our team is driving change in every aspect of the business, innovating in our industry and changing the world for the better - we encourage everyone to be leaders in driving this change.
      • An empowering wellness programme.
      • A generous employee discount.
      • 30 Days Annual Leave.
      • Employer Pension Contribution. 

      The Technology

      We live and breathe technology, our team are digital natives and work across a number of industry standard platforms. Our website www.chupi.com and our store Atrium use Shopify as our eCommerce and POS platform, that attitude has made us one of the best performing Shopify sites in Europe. Alongside Shopify, our customers enjoy a number of custom built solutions built on AWS powering customer insights, product customisation and innovative CX solutions.

      We utilise Slack for intra company communication, Xero for finance, Google Drive for collaboration, Dropbox for content management, Zendesk for customer care, DEAR for cloud based inventory and Notion for project management to ensure as a team we have the best tools at our disposal working across multiple sites to grow and scale an international business.

      What next:

      This is a full time salaried position (subject to a probationary period). As an essential part of company operations, this role is exclusively based on site in our studio in Dublin 6. The hours are 9am-5pm, Monday to Friday.

      Terms will be discussed with the candidates at the interview stage. You will report directly to the Senior Production Manager.

      If you think this sounds like you please write us a cover letter detailing why you think you would be ideal for this role at Chupi and attach it along with your CV and any other relevant documents to: joingoldteam@chupi.com

      The role is open for applications until February 20th.

      We will be conducting interviews with potential candidates with the role to commence in or around March 1st.


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