Chupi Brand Specialist - Chupi

We're hiring a Chupi Brand Specialist

Ireland’s leading luxury technology business Chupi are seeking to expand their exceptional team. We are recruiting for a Chupi Brand Specialist to join our Store team.

We are recruiting for a Chupi Brand Specialist to join our flagship store in ATRIUM, Powerscourt Townhouse, Dublin 2. We are looking for someone with incredible passion for our product and the ability to deliver customer service that captures the magic of love and kindness that is synonymous with the Chupi brand experience.

This role embodies the management of heirloom sales while hosting an extraordinary experience for our varied customer base. We mark the most important moments in people’s lives, from the happiest to the most heartbreaking - your involvement will contribute to the special occasions for our clients. This role reports to the store manager and will acquire and apply high standards of product knowledge and selling skills to maximise all sales opportunities.

The right candidate will have exceptional organisational and communication skills, a great understanding of customer service, a love for working as part of a fast-paced team.

Key responsibilities:

  • Deliver an incredible customer experience
  • Become an expert on Chupi brand identity
  • Building a strong client list
  • Keep up to date on product knowledge & promotional activities
  • Work comfortably with sales KPIs
  • Excellent communication skills and the ability to handle multiple tasks simultaneously
  • Ensure stock levels and controls are optimised
  • Work closely with the studio team to ensure digital and in store are aligned
  • Report weekly to store manager on store goals and performance

Essential Experience:

  • 1-2 years experience working in high end retail
  • Passionate about delivering an incredible customer experience
  • Motivated to achieve and exceed sales targets
  • Proven ability to work in a fast-paced environment
  • Excellent communication and organisational skills
  • Flexibility in working hours and an ability to work weekends is a must

Advantageous Experience:

  • Luxury retail experience
  • Jewellery retail experience
  • Silversmith or Goldsmith training
  • An understanding of gemstones

    Who we are:

    Described by the Irish Times as one of Ireland’s most loved brands we have taken diamonds into the 21st century. We are a digital first luxury brand operating a borderless business model whilst making each and every piece of our jewellery in Ireland.

    Our business is growing at an exponential rate, with 41 people on the Chupi team we are recruiting for an additional 19 roles across every department of our expanding company and we are only beginning to scratch the surface of our global ambition.

    From a market stall to an international business in just a few years, we are a team with exceptional expertise in technology, luxury, jewellery, marketing, brand and above all people. From luxury sales and marketing to sustainable supply chain development, our people are brilliant, ambitious and committed to our purpose. We have built our business on a culture of kindness, care and constant learning, building a community of support and mentorship within our teams, encouraging achievement through a continuous cycle of innovation, improvement and  an unceasing aspiration for better.

    Come build a brighter tomorrow with us.

    The team:

    • Be part of an internationally focused business where there is huge opportunity for personal growth, including individual budgets for training delivered through a personalised professional development framework.
    • Strong focus on a work/life balance, we don’t believe in the ‘always on’ culture, we prioritise quality over quantity and productiveness over presenteeism.
    • Supportive, inclusive and collaborative open company culture - anyone can lean in and learn from our ambitious and highly motivated team.
    • Sustainability and our corporate social responsibility are at the heart of what we do at Chupi. Our team is driving change in every aspect of the business, innovating in our industry and changing the world for the better - we encourage everyone to be leaders in driving this change.
    • An empowering wellness programme.
    • A generous employee discount.
    • 30 Days Annual Leave.
    • Employer Pension Contribution. 

    The Technology

    We live and breathe technology, our team are digital natives and work across a number of industry standard platforms. Our website www.chupi.com and our store Atrium use Shopify as our eCommerce and POS platform, that attitude has made us one of the best performing Shopify sites in Europe. Alongside Shopify, our customers enjoy a number of custom built solutions built on AWS powering customer insights, product customisation and innovative CX solutions.

    We utilise Slack for intra company communication, Xero for finance, Google Drive for collaboration, Dropbox for content management, Zendesk for customer care, DEAR for cloud based inventory and Notion for project management to ensure as a team we have the best tools at our disposal working across multiple sites to grow and scale an international business.

    What next:

    This is a salaried position based working in Dublin 2 (subject to a probationary period).

    ATRIUM is Ireland’s leading concept store – a destination with the most exciting curation of sustainable luxury design in Ireland, delivering a world class retail experience right in the heart of Dublin’s city centre.

    Unfortunately this role cannot be performed remotely. Terms will be discussed with the candidates at interview.

    If you think this sounds like you please write us a cover letter detailing why you think you are the perfect fit for ATRIUM and attach it along with your CV and any other relevant documents to: katie@chupi.com

    The role is open for applications until February 22nd. We will be conducting interviews with potential candidates with the role to commence in March 2021.

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    Go to au.chupi.com