IT Officer | Vacancy | Join Us | Chupi

IT Officer - Vacancy

Described by the Irish Times as one of Ireland’s most loved brands, Chupi has brought diamonds into the 21st century. Chupi are a digital first luxury brand operating a borderless business model whilst making each and every piece of their heirloom jewellery in Ireland.

Reporting directly into the CTO, this role will be responsible for maintaining a diverse portfolio of technology servicing a number of internal and external facing departments.

Responsibilities:

  • Install and configure computer hardware operating systems and applications
  • Manage, build and maintain WiFi network and wired network
  • Monitor and maintain computer systems and networks
  • Maintain and manage all company IT assets
  • Manage and maintain cloud computing services used by the company for email and file sharing
  • Troubleshoot and resolve peripheral, computer systems and network problems
  • Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • Replace computer, server and network parts as required
  • Provide support, including procedural documentation and relevant reports
  • Provide IT support to our store in Powerscourt for Shopify POS
  • Set up new user accounts and profiles and deal with password issues/security
  • Support the roll-out of new applications
  • Test and evaluate new technology
  • Review and maintain Data Compliancy in line with GDPR guidelines

Requirements:

  • 2+ years experience in IT Support or IT maintenance role.
  • Third level degree, Diploma or higher in Computer Science or related subjects.
  • IT certifications such as CCT, CCNA, CompTIA A+, CompTIA Network+ or CompTIA Security+
  • GDPR/Data Compliance Certification
  • Knowledge of and/or certification in AWS
  • Knowledge of Perl, C or other general purpose languages beneficial

About Chupi

Chupi is growing strongly with 51% growth YOY in 2020. With 54 people on the Chupi team we are recruiting for several key roles across our expanding business and we are only beginning to scratch the surface of our global ambition.

From a start up to an international business in just a few years, we are a team with expertise in technology, luxury, jewellery, marketing, brand and above all people. From luxury sales and marketing to sustainable supply chain development, our people are brilliant, ambitious and committed to our purpose. We have built our business on a culture of kindness, care and constant learning, building a community of support and mentorship within our teams, encouraging achievement through a continuous cycle of innovation, improvement and an unceasing aspiration for better.

We make pieces that celebrate our customers' most precious moments, heirlooms that will last for generations to come. Come build a brighter tomorrow with us.

The Chupi Team:

  • Be part of an internationally focused business where there is huge opportunity for personal growth, including individual budgets for training delivered through a personalised professional development framework.
  • Strong focus on a work/life balance, we don’t believe in the ‘always on’ culture, we prioritise quality over quantity and productivity over presenteeism.
  • Supportive, inclusive and collaborative open company culture - anyone can lean in and learn from our ambitious and highly motivated team.
  • Sustainability and our corporate social responsibility are at the heart of what we do at Chupi. Our team is driving change in every aspect of the business, innovating in our industry and changing the world for the better - we encourage everyone to be leaders in driving this change.
  • An empowering wellness programme.
  • A generous annual diamond allowance and discount.
  • 30 days annual leave.
  • Matched pension contributions.

The Technology

We live and breathe technology, our team are digital natives and work across a number of industry standard platforms. Our website, www.chupi.com and our store Atrium use Shopify as our eCommerce and POS platform, that seamless integration has made us one of the best performing Shopify sites in Ireland. Alongside Shopify, our customers enjoy a number of custom built solutions built on AWS powering customer insights, product customisation and innovative CX solutions.

We utilise Asana for project management, Slack for intra company communication, Xero for finance, Google Drive for collaboration, Dropbox for content management, Zendesk for customer care and DEAR for cloud based inventory to ensure as a team we have the best tools at our disposal to grow and scale an international business.

What next:

This is a full time salaried position (subject to a probationary period) offering a flexible arrangement between office and home. Terms will be discussed with the candidates at the interview stage. You will report directly to the CTO.

If you think this sounds like you please write us a cover letter detailing why you think you would be ideal for this role at Chupi and attach it along with your CV and any other relevant documents to joinecommteam@chupi.com

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